Email support
Send detailed issues, screenshots, and account information together
If you need help, start here. Dhaka and users across Bangladesh quickly get shakib Support, and common questions about bKash, Nagad, Rocket are easily found.
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One question isn't the same for everyone, so time and contact type vary by region.
| Region | Support Time | Language | Contact |
|---|---|---|---|
| Dhaka | 9am to 11am | Bangla | Account, Login, App Setup |
| Chittagong | 10am to 10am | Bangla | Questions about bKash, Nagad, Rocket |
| Sylhet | 10am to 9am | Bangla | shakib Help, information verification, account issues |
| Khulna | 9am to 10am | Bangla | APK, device, initial instructions |
For new users, questions about Login and APK come first at shakib Help Center; setup, security, and steps to start the app are briefed.
Many Dhaka users work with bKash and Nagad, so common answers reflect that real-world daily use in practice.
If the question is urgent, first view this information and you will understand where to write what
Support team usually helps with account, app, and transaction steps; answers are kept in Bengali for Bangladeshi users.
Send detailed issues, screenshots, and account information together
For quick answers, write a short question.
FAQs and guidance are organized separately for local users here
Even at low internet speed, the page works properly; many use mobile data, so instructions are short and clear.
If you have questions about bKash, Nagad, or Rocket, first check Help Center; if nothing matches, go to shakib Contact.
Get shakib appThe main information is on this Contact page; quickly choose the right section below.
First check password and network, then see Login instructions in Help Center.
APK install, device setup, and updates explained by Contact team.